Refund Policy

At Maestro Merch, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below:

1. Eligibility for Refund:

   • Items must be returned within 30 days of receipt.

   • Items must be in unused and original condition with all tags attached.

   • Proof of purchase (receipt or order confirmation) is required.

2. Return Process:

   • Contact our customer service team to initiate the return process.

   • Follow the instructions provided to return the item.

   • Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Issuance:

   • Once we receive the returned item and verify its condition, we will process your refund.

   • Refunds will be issued to the original payment method within 7-10 business days.

4. Exclusions:

   • Customized or personalized items are not eligible for return unless there is a defect.

   • Sale items are final sale and cannot be returned or exchanged.

5. Defective or Incorrect Items:

   • If you receive a defective or incorrect item, please contact us immediately.

   • We will provide a prepaid return label and process your refund or replacement as quickly as possible.

Feel free to customize this policy to better fit your business needs. Having a clear and transparent refund policy can help reduce customer concerns and build trust.